Support

Questions, problems or wrong product data? Write to us and a person will answer.

Common questions

A product's data looks wrong

Product data comes mostly from Open Food Facts, a free database anyone can improve, and sometimes from a photo read by AI. Labels change and data can be incomplete. Always check the package, especially for allergens. Tell us which product (the barcode helps) and what's wrong.

I didn't get my 6-digit code

Check your spam or junk folder, wait a minute, then tap "Send a new code". Codes expire after one hour.

How do I cancel my subscription?

Subscriptions are billed by Apple. On your iPhone open Settings → your name → Subscriptions → Rawly → Cancel Subscription, at least 24 hours before it renews. Deleting the app or your Rawly account does not cancel it. See the Subscription Terms.

How do I get a refund?

Apple handles payments and refunds: request one at reportaproblem.apple.com.

How do I restore my subscription on a new iPhone?

Sign in with the same Apple Account, open Rawly and tap "Restore Purchases" on the subscription screen.

How do I delete my account and data?

In the app: Profile → Delete account. Or see Delete your data.

How does the Rawly Score work?

The score from 0 to 100 combines how processed a product is, additives with documented concerns, and its sugar, salt, saturated fat, fibre and protein. Every factor is shown on the product screen under "Why this score". It is our own informational assessment, not medical advice.

Need help with eating or food worries?

Rawly never sets calorie targets or tracks weight. If food is causing you stress, please talk to someone: find free, confidential support in your country at findahelpline.com. In Denmark you can contact LMS – Landsforeningen mod spiseforstyrrelser og selvskade. In an emergency, call your local emergency number.